Director, ITS Infrastructure, Operations and Cyber Security
AMSA8 (Senior EL2 equivalent)
Flexible location (ACT, NSW, QLD, VIC)
Full-time, ongoing

We are looking for a passionate and motivated Director to Lead the IT Operations, Infrastructure and Cybersecurity transformation at the Australian Maritime Safety Authority and is a highly autonomous senior role. This position is being offered in Canberra, Sydney, Melbourne and Brisbane on an ongoing basis.

ABOUT THE ROLE

Reporting to the Chief Information Officer, the Director IT Operations & Cybersecurity will be responsible for the day-to-day operations, delivery of IT services and cybersecurity across AMSA. In addition to the day-to-day operations, the role is responsible for driving the transformation, modernisation and continuous improvement of core IT capabilities covering service desk, infrastructure, cloud, networks, IT procurement, IT contract management, end user compute and cybersecurity.

This position is part of the IT leadership team and is a critical business-facing role that has a strong focus on continuously improving the employee experience.

You will be responsible for:

• Leading the IT Operations and Cybersecurity team which includes core IT capabilities covering service desk, infrastructure, cloud, networks, end user compute, cybersecurity, projects/programs, IT procurement and IT contract management.
• Oversee end-to-end IT service delivery processes, ensuring effective and efficient IT operations and services are delivered across AMSA in line with any agreed SLAs and business expectations.
• Lead AMSA’s end-to-end cybersecurity capability from strategy development through to day-to-day security operations.
• Define and implements a service delivery and sourcing model that reflects the regional nature of AMSA’s organisation.
• Working with your team, other areas of AMSA and outsourced providers, continuously improve the operations, services, processes and control environment with a mindset of uplifting the employee experience.
• Direct the delivery of projects and programs that enhance and transform the capabilities within the scope of responsibilities.
• Ensure AMSA’s IT assets have robust lifecycle management plans in place that maintain the currency, security, performance and supportability of core infrastructure and end user devices.
• Establish and maintain service catalogues and service level agreements.
• Provide IT security advice to IT leadership, IT staff and business stakeholders.
• Define and implement a set of IT security controls, processes and tools to protect the integrity of AMSA’s operations, customer information and underpinning systems and data.
• Ensure AMSA’s IT Operations and cybersecurity comply with relevant Australian Government regulations and standards.
• Maintain a security operations centre capability to monitor, prevent, detect, investigate and respond to cyber threats and incidents.
• Define, implement and maintain a cybersecurity assurance framework to address 3rd party risk.
• Ensure effective capacity planning is in place to factor in organic growth and change delivered through projects.
• Develop, maintain and execute strategies, roadmaps and plans to transform and modernise the core IT capabilities and cybersecurity of AMSA, including the broad adoption of cloud based capabilities.
• Ensure the availability and recoverability of core IT and cybersecurity capabilities are in line with agreed SLAs and standards.
• Lead and Chair AMSA’s Change Advisory Board.
• Maintain and enhance AMSA’s Disaster Recovery Plan and associated technologies and solution.
• Ensure effective cybersecurity controls are implemented across AMSA’s infrastructure, cloud, network and end user devices.
• Ensure effective and efficient processes are in place to manage IT procurement and contract management, while fulfilling your obligations with respect to procurement policies at AMSA and within government.
• Actively manage key vendors and outsource partners to maximise value and ensure delivery is in line with contractual obligations and performance metrics.
• Collaborate continuously with members of the IT leadership team to maintain alignment across teams.
• Manage the budget and resources associated with the capabilities within IT operations and service delivery.
• Lead, mentor and manage a team of IT professional and support the personal development of your team members through development plans and training.
• Commit to the AMSA Code of Conduct and Values

QUALIFICATIONS AND EXPERIENCE

To be successful in this position, you will have the following skills and experience:

• Extensive experience in IT Operations and Service Delivery.
• Extensive experience in Cybersecurity frameworks and best practices.
• Extensive experience in senior IT leaderships roles.
• Extensive experience managing the performance of 3rd party suppliers.
• Demonstrated experience leading the delivery of IT services to a workforce that is distributed across multiple geographically diverse locations.
• Demonstrated experience in leading and managing a team, including:
  • Management of staff performance
  • Budget management
  • Resource Management
• Ability to manage sensitive and sometimes confidential information.

For a full list of prerequisites and required capabilities for this role, please refer to the position description.

Note: Information about our terms and conditions of employment are contained in the AMSA Enterprise Agreement 2024-2027.

For more information about this role, please refer to the position description.

AMSA BENEFITS

We are committed a supportive and collaborative work environment, which is why AMSA offers:

• Flexible work including work from home arrangements
• Health and wellbeing programs including annual flu vaccinations and a healthy lifestyle reimbursement
• An office-wide Christmas period shutdown (in addition to annual leave provisions)
• An ability to work for an organisation charged with protecting our marine environments and saving lives

ABOUT AMSA

The Australian Maritime Safety Authority (AMSA) is responsible for the safety of international shipping and domestic commercial vessels, protection of the environment from ship sourced pollution and search and rescue nationally.

AMSA offers unique and interesting career opportunities, and we employ around 450 people across Australia. To learn more about our organisation please visit our website.

DIVERSITY AND INCLUSION

At AMSA we acknowledge the value diversity brings. Given the diversity of our role and our impact and influence on communities right across Australia, it is essential that we can draw on the diversity of our people in order to successfully deliver against our mission as a regulator of “ensuring safe vessel operations, combatting marine pollution and rescuing people in distress”.

AMSA has developed and is implementing a Gender Equity Action Plan, which establishes a clear pathway for the organisation to achieve gender equity from the inside out.  

We also encourage applications from Aboriginal and Torres Strait Islander People, people with a disability and people from other diverse backgrounds.  You can find more information about AMSA diversity and inclusion initiatives set out in our Diversity and Inclusion Plan here.

HOW TO APPLY

Please complete your application on our website via the Careers at AMSA page by . You will need to provide:

• your resume (maximum of 3 pages)
• a brief cover letter (maximum 800 words) outlining what you will bring to this role.

Chris Pogson is the hiring manager for this role, however if you have any questions about the role, or regarding the recruitment process, please contact Pat Coelho at Patrick.Coelho@amsa.gov.au 

AMSA does not engage staff under the APS Act. AMSA engages employees under the Australian Maritime Safety Authority Act 1990 and our remuneration arrangements are specific to AMSA.